Below are some common questions and troubleshooting tips for your Interactive panel.
Q – There is no picture on my panel?
A – Please do the following:
- Ensure one end of the HDMI cable is connected into your laptop.
- Ensure the other end of the HDMI cable is connected to the panel.
- Put your laptop in Duplicate mode. To do this hold down the ÿ key and the P key at the same time and select the Duplicate option.
- If the HDMI cable is connected to HDMI 1 ensure the source on the T.V is HDMI 1.
Q – How do I change the source on my panel?
A – Press the Source button on the top of your remote and scroll down to select the source that you want.
Q – There is no sound coming out of the panel?
A – Ensure the HDMI cable is plugged in. If so and there is still no sound take the following steps:
- Click on the windows icon on your desktop.
- Click on the Control Panel.
- Click on Sound option.
- In the menu that appears select HDMI Source then press ‘Select Default’. This will make the HDMI cable your primary audio source when it is plugged it in and will ensure the audio will come through the panel when the HDMI cable is plugged in.
Q – My panel is not Interactive?
A – The USB cable carries the interactive function so firstly ensure the USB cable is plugged into your laptop and the other end is plugged into the USB Touch port on the panel. If this is plugged in and there are still issues do the following:
- Take the USB cable out of the USB port on your laptop and plug into a different port. (When laptops are getting older the ports can wear out and they don’t make the connection with the cable)
- If you have tried all of the ports and the cable is connected to the panel the cable may be faulty. At this stage contact Direct National.
Q – My panel does not turn on?
A – Firstly check the front of the unit. If there is a solid red light all you need to do is to press the power button either on the remote or on the panel itself. If there is not a red light then check the following:
- Ensure the power at the wall is turned on.
- Ensure the power cable is plugged into the panel.
- Ensure the main power switch is turned on. This switch is located next to where the power cable plugs into the panel.
If all of the above are turned on and plugged in your panel will have power.
Question: My panel has turned upside down and the picture is fuzzy, how do I fix this?
Please contact Direct National Head Office – this requires a software update which will be sent out to you with instructions on how to fix it.
Question: I cannot get the touch function to work on my interactive panel.
Turn your panel on, cable up your panel with your HDMI and USB cable. Your USB Cable needs to be plugged into the port of your panel that states ‘touch USB’ and then the other end goes into your laptop. You should hear a ding ding noise that suggests it has connected to your laptop. Tap your panel to see if it has become interactive. It may take a while for the USB drivers to be installed. If the touch function still doesn’t work after it has finished installing, restart your computer leaving all the cables plugged in, and then try again.
Question: My Interactive Panel isn’t turning on?
First please check that the power point you are using is working by unplugging your interactive panel and testing another appliance in the socket. If the power point tested okay, pull the power cord from your interactive panel and then insert it back into the socket, pushing hard to make sure it is connected properly. The light sensor is located on the light hand side of your panel and should glow red or blue to indicate there is power being received.
Flick the switch located underneath the bottom of the panel on and off to see if the light on the front of the panel turns on. If the light still does not turn on, please test using your remote control, turning it on and off again. If after running these tests no lights appear on the panel, it’s a power supply or main board issue and your panel will need to be returned to our warehouse for repair.
If there above instructions do not fix your issue or there is an issue that is not stated in the troubleshooting guide please contact Direct National on 07 3352 4222.